Samadhan – It is a Public Grievance Redressal System, Samadhan conceptualized as a Comprehensive system with
BMF- It is a web as well as mobile based system to collection information regarding the basic minimum facilities(BMF) available at the polling stations. An android app is used to gather the information about the polling stations like availability of open space, ramp, toilet, drinking water, internet etc along with the image and location of poling station using GPS location facility. The data so collected are upload in the sever for further election plan and monitoring purposes.
Sugam- It is a Vehicle Management System with the facility of Issuance of requisition letters for vehicles, Capturing of vehicle details with address, mobile number and bank details of Owner & Driver, Transfer of vehicles from one district to another district etc
IT Solutions of ECIPGRS (Public Grievance Redressal System)
It provides single window common interface to the citizens for submitting their complaints. System forwards the complaints to appropriate authority and keeps the user informed about its progress. A mini call centre activity is also attached with this application.Genesys & EVM Randomization
Observer Portal: - Observers Portal is for General, Expenditure, Police and Awareness Observers to verify and correct their personal information including personal bank details. Check deployment details online and submit Reports by filling/uploading Reports in their portal.Expenditure Monitoring & Candidate affidavit e-file
MIS Dashboard & Election Monitoring
PGRS (Public Grievance Redressal System)
A comprehensive Public Grievance Redress System has been developed by the Election Commission. This system has been developed in such a manner that in addition to providing redress to the complaints of the pubic, it also serves as a common interface for providing services through a common interface. It is thus aimed as a complete G to C interface to provide seamless services to the citizens on election related matters.
Requirement: Citizen may allow filing the complaints via many sources or channels.
1. ECI and their Officers
2. Website (http://eci-citizenservices.nic.in/ )
7. Call Centre
Work flow of Complaints Disposal –
1. As soon as a complaint is registered an SMS is sent to the complainant informing him of the unique ID of his complaint and also of the time limit for disposal. An SMS also goes to the concerned officer informing him that a complaint is registered with respect to his jurisdiction and the time limit for the disposal of the complaint.
2. When a member of the Public registers a compliant on the website he has to choose the state and the district for the complaint. Thus the DEO of the concerned district is immediately informed by SMS.
3. If a complaint is received at the call centre, the call centre should also ask the complainant the district of the complaint and update it on the website.
4. If a complaint is received from any other source the data entry operator has to select the complaint level from a drop down list.
5. Forwarding a Complaint – When a complaint is received, a senior officer can either take action on the complaint directly or forward it to a junior officer. Thus ECI can forward a complaint to states and UTs, CEOs can forward it to districts, DEO to ACs, and EROs to Booths. As soon as a complaint is forwarded the concerned officer gets an SMS that the complaint has been forwarded to him.
6. Taking action on the complaint – As soon as a complaint is registered /forwarded, the concerned officer gets an SMS about the complaint.
7. As soon as a complaint is disposed, an SMS goes to the complainant that the complaint has been disposed, and he can log on to the website and see the details of the action taken or take a printout.
8. The Call centre can also see all the complaints, their disposal status and action taken details..
9. The call centre is required to make random telephone call to complainants to check the satisfaction status of the complainants, and update it on the website.
10 Sending Custom SMS – Officers can send custom SMS to the complainant and to the officers subordinate to them through the website.
Note: ECI PGRS has primary goal to digitize all the complaints which are coming across multiple channel. So that the complainant gets status of their complaint with updates and progress.
Genesys & EVM Randomization
This application is provided to CEO/DEO/RO AC staff of poll going states for uploading/, updating information such as candidate’s detail, details of electors & Polling stations in A02/A01/D03/P02/P01/P03/Epic Coverage etc formats. Various reports for monitoring progress of data entry at DEO/CEO level are also available. Password resetting options in hierarchy for example, resetting it for RO AC user is available with DEO level and that for DEO/PC user is available at CEO level) has been made available for handling issues arising out of transfers of officials.
For trends and results dissemination during and after counting an application has been provided at all the counting centres on counting day. In this application round wise schedule data, round wise votes polled against each candidate for all rounds, postal ballot votes polled against each candidate are entered and time to time trends and results are declared through numbers, bar charts and pie charts ( for graphical view ). Various report are provided for monitoring progress of data entry at DEO/CEO level
CEO office updates the data entered in counting application database after counting is over. Index cards are prepared submitted by RO AC for various Statistical reports to be submitted to commission after finalization and certification. These Statistical analysis reports then are displayed state and ECI website for pubic
EVM Tracking Application
EVM Tracking entry application is developed for creating a centralized database for CU and BU’s distributed across 35 states and UTs of India. This Application has to be used at CEO/DEO/Warehouse In-charge/ ECI Admin levels/BEL/ECIL. It allows Tracking of Control Unit and Ballot Unit and their location. This application has the facility to create and enter the warehouse details and stock entry of CU and BU. Transfer of CU and BU once entered will not require re-entry of data. It also keeps the check of duplicate entry of CU and BU in all the warehouses across the country. Various Status messages for the CU and BU are being provided. Transfer of machines at the State level, District level and the warehouse level can be initiated by the authorized personnel. Supply orders are generated for each transfer; the source and destination entities can access the order and proceed with the operation. All the officials assisting in this purpose must adhere to the process to accomplish successful transfer of both CUs and BUs. For the purpose of elections, the CUs and BUs sent to the polling stations are randomized at two different levels – Warehouse (STRONG ROOM) level and Warehouse (STRONG ROOM AC). The machines which are working and successfully passed at both the first level and second level checks will be sent to the polling stations. CU/BU can be transferred from Strong Room and Strong Room AC with status FLC OK/Election/Training-Awareness.
Reports for monitoring purpose are available at WI/DEO/CEO/Admin level
Observer Portal: - Observers Portal is for General, Expenditure, Police and Awareness Observers to verify and correct their personal information including personal bank details. Check deployment details online and submit Reports by filling/uploading Reports in their portal.
Using this application, observers can update their PIS, fill and upload various reports for online submission to the commission. They can view important instructions from commission via notice board, their latest deployment status and history of past deployment duties.
This is online monitoring and tracking system for election expenditure accounts lodged by the candidates to check for its correctness and if they are in a correct manner prescribed by the Ministry of Law & Justice. It also helps in tracking further actions taken on defaulted candidates by Election Commission and the reply given by the candidates. The application software helps officials to analyze data by generating different State wise, district wise, AC wise reports and for sending summary report of candidate details to the concerned officer in state and ECI through SMS.
Abstract Statement of Candidate Expenditure: -
Abstract Statement of Candidate Expenditure software is targeted to help candidates submit Abstract Statement of Candidate Expenditure online through internet. The software will help the Candidates to submit the information in a proper format and will help the Election Commission to process the relevant information in a more systematic and structured manner.
GUIDELINES BEFORE E-FILING:
ECRP Module: - Election Commission Return Preparer Scheme where ECRP’s helps the Candidates to in filing the affidavit and Abstract statement online
Candidate Affidavit e-filing: - Introduction and Purpose
The Candidate Affidavit is a portal used for online submission of Candidate’s Affidavit. Candidate can go online to ECI website (eci.nic.in) and can submit their affidavit online through any of the services of (NIC or NSDL). Candidate need to take print out of the affidavit submitted online and then get it notarized and submit it to Returning officer (RO). RO need to verify the printed copy with the submission done by the candidate online.
Guidelines to RO (PC/AC)
Brief about the process of E submission of candidate affidavit:
Candidate can go online to ECI website (eci.nic.in) and can submit their affidavit online through any of the services of (NIC or NSDL). Candidate need to take print out of the affidavit submitted online and then get it notarized and submit it to Returning officer (RO). RO need to verify the printed copy with the submission done by the candidate online.
Guidelines to RO (PC/AC)
Note: As Candidate has been given an option to file online though (NIC and NSDL services), RO needs to do the above process both on NIC and NSDL service.
Election Monitoring Dashboard
Election monitoring system enables the computerized tracking of the election process and able to take timely actions in real time. It consists of GIS and Chart based System to easily analyze the data and monitor complete election process. It displays the Election Schedule in the form of Map, so that which state falls into which phase is clearly shown. Information regarding the contact details of the Election Officials is displayed to help in Communication. It Monitors All the Pre poll activities such as E-Roll Information, Poling Station Information, Polling Personnel Information, Law and order information etc. It tracks all the strong room related information such as strong room address, visitors of the strong room, it displays the photographs of sealed doors and also the scanned copy of certificates issued by concerned officers to ensure security. It displays the analysis regarding the Political party, Nominated Candidates. Also Monitors Current Poll day Activities such as Critical Incident, every two Hourly Turnout, Poll Closure time and events such as polling party dispatched, polling party reached etc. After Poll, RO’s of AC enters the detailed AC wise turnout and Polling station Wise Turnout to determine the exact turnout. Displays Trends and Results in forms of various charts to analyse the different aspects such as votes poled etc. Reports are available in downloadable formats such as word, PDF, excels through which print out of the reports can be taken easily.
This website has been developed to facilitate State CEO’s and DEO’s to make data entry for their respective State’s and District’s Progress Monthly.
It will also allow the Officials to monitor the Progress with the help of MIS Dashboard and reports can also be generated as and when required.
Website link: http://ecimis.nic.in
All data entries have been categorized under five main menus, these are:
Out of five menus only two are available for District Election Officer these are:
All five menus will be available for Chief Electoral Officer and they can make changes to the DEO level forms too.
All these data entries are monitored at ECI level and they can view when a particular form was last updated also consolidated reports are also viewable for them which are: